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Here are some Frequently Asked Questions and Answers to help make your visit and purchase easier. 

Please review all terms and conditions before making your purchase.  If you have any questions, please call or contact us by completing the Contact Usform to receive more information.

Thanks again & we pray you enjoy your shopping experience with us!
Sincerely,
Lady J 

FAQs & Terms

  • Do you offer layaway?  At this time, we do not offer layaway.
 
  • What are the hat sizes?     Most hats are medium-large, basically a one-size fits all, Hat fillers are available for sale for smaller head types, call for more specifications.
 
  •  Will you share my email or other information with 3rd parties?     Absolutely not. The information given to First Lady will be for internal use only.  First Lady may occasionally send emails about specials and discounts. However, you may opt-out anytime by calling or emailing us directly. 
 
  •  What are the shipping policies?     First Lady only ships within the continental U.S. All hats are personally inspected and carefully packed. Some items may have to be shipped separately. To save you money, we will attempt, whenever possible, to pack your items together in one box, but many times that is just not possible without danger of damage to hats or delicate items. If we are able to combine shipping and if combining the shipping results in a savings in shipping costs, we will reduce the order total by the amount of that savings. Tracking numbers will always be provided  if we have an email on file for you.

    * What are the shipping rates?  Rates are added at Checkout. They are based on our rates for USPS Priority/Parcel Post.  Expedited shipping/Rush order are available upon request and will have additional shipping cost.**
 
  • What forms of payment do you accept?  We accept Paypal, Visa, Mastercard, Discover, and AMEX and Cash               


  • What are the terms for bling shirts and custom orders? Please review all terms and conditions under the Divastylz shirt section.


**RETURNS **
  • MUST HAVE PRIOR APPROVAL 
  • ARE SUBJECT TO A 35% RESTOCKING FEE
  • Are at the expense of the purchaser- Unless prior approval is given.



**ALL TERMS AND CONDITIONS CAN BE CHANGED AT THE DISCRETION OF THE OWNER**